Privacy Policy
Effective date: 20 October 2025
24/7 Support Australia is committed to providing quality services and protecting your privacy.
This policy outlines how we manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It also aligns with our obligations under the NDIS Code of Conduct and relevant NDIS Practice Standards.
A copy of the Australian Privacy Principles can be obtained from the Office of the Australian Information Commissioner (OAIC) website: https://www.oaic.gov.au.
What is personal information and why we collect it
Personal information is information or an opinion that identifies an individual. Examples include your name, address, email address, and phone number.
We collect personal information to provide our services, communicate with you, and manage our operations. We may also use this information for purposes directly related to the primary reason for collection, such as quality improvement, reporting, and compliance.
You may unsubscribe from our mailing or marketing lists at any time by contacting us in writing. When we collect personal information, we will explain why it’s being collected and how it will be used, where appropriate and possible.
How we collect personal information
We collect information in various ways, including:
-through correspondence, phone calls, emails, and forms;
-via our website www.247supportaustralia.com.au;
-from authorised representatives, plan managers, or healthcare professionals; and
-from third parties, when you have given consent or when permitted by law.
We take reasonable steps to ensure you are made aware when personal information is provided to us by a third party.
Sensitive information
Sensitive information includes details such as your racial or ethnic origin, political opinions, religious beliefs, union membership, criminal record, or health information. We will only use sensitive information:
-for the primary purpose for which it was collected;
-for a directly related secondary purpose;
-with your consent; or
-where required or authorised by law.
Disclosure of personal information
Your personal information may be disclosed:
-to third parties where you have consented to the disclosure;
-to service providers, the NDIA, and plan managers involved in your supports;
-where required or authorised by law (for example, to government regulators or for safeguarding purposes).
We require all third parties who handle information on our behalf to protect it in accordance with privacy and confidentiality obligations.
Access and correction
We store your personal information securely to protect it from misuse, loss, and unauthorised access or disclosure. Measures include restricted access, secure systems, and confidentiality agreements.
When personal information is no longer needed, we take reasonable steps to destroy or permanently de-identify it.
Most client records are kept for at least seven (7) years in compliance with legal and professional standards.
Policy updates
This Privacy Policy may change from time to time and the latest version will always be available on our website.
Privacy enquiries and complaints
If you have any questions or concerns about this policy, or wish to make a complaint, please contact us:
Office Address: 90 Parkhurst Drive, Knoxfield, Victoria 3180
Email: info@247supportaustralia.com.au
Phone: (03) 7042 3487
We will acknowledge and respond to your enquiry promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: https://www.oaic.gov.au/privacy/privacy-complaints
Phone: 1300 363 992
Mail: GPO Box 5218, Sydney NSW 2001
Still have a question?
If you have any other queries, feel free to reach out to us. Our knowledgeable team is here to help!