Website Terms and Conditions

Last updated: 9 November 2026

About this website

This website is operated by 24/7 Support Australia Pty Ltd, ABN 27 671 698 543. You can contact us on (03) 7042 3487 or info@247supportaustralia.com.au.

Website information and service arrangements

Our website describes our services and provides general information to help you make an enquiry. We aim to keep it accurate and current. Please contact us to confirm information relevant to your needs.

Submitting an enquiry or referral is a request to discuss support. It does not book a service, confirm funding, guarantee availability or create a service agreement.

Services, fees, travel arrangements, cancellations, notice periods and responsibilities are discussed with you and set out in your individual service agreement and schedule of supports before services start. These website terms do not replace those documents.

Using forms and contacting us

Provide information that is accurate to the best of your knowledge and only share another person’s information with their consent or lawful authority. Please avoid including detailed health records in a first website enquiry. Our team will explain what further information is needed and how to provide it.

Website forms and email are not emergency services. If someone is in immediate danger, call 000.

Privacy and consent

Our Privacy Policy explains how we handle personal information. You can also read our participant information about consent, access and correction.

Website content and links

You may view, print or save website information for personal use when considering or arranging supports. Please contact us before republishing our branding or substantial website content. Rights in third-party materials remain with their owners.

Links to external websites are provided for useful information. Those sites are operated independently and their own terms and privacy policies apply.

Respectful and safe use

Please do not use this website to submit unlawful material, impersonate another person, interfere with its operation or attempt unauthorised access.

Your rights and concerns

Nothing in these website terms excludes or restricts rights and remedies that cannot lawfully be excluded, including applicable rights under Australian Consumer Law.

If something on the website is unclear, inaccurate or inaccessible, please let us know. You can find contact details and external complaint options on our feedback and complaints page.

Updates

We may update website information and these terms. The date above identifies this version. Changes to your agreed services are managed through your service agreement and the relevant discussion with you.