Level 1: Support Connection
Help to understand your plan and connect with NDIS providers, community services and mainstream supports. Build your confidence to make choices and manage your supports.
Support Coordination
Support Coordination in Victoria.
We help you understand your NDIS plan, connect with providers and put your supports in place. Our Level 1 Support Connection and Level 2 Support Coordination services are guided by your goals and choices.
Two levels of support.
Level 2: Support Coordination
More detailed help to design and implement your supports, coordinate providers, resolve issues and strengthen your ability to manage your plan.
Support Coordination is a Capacity Building support. We discuss the support funded in your plan and agree the scope of our service with you.
Put your plan into action.
We start with your needs, strengths, goals and the barriers you want help with. Together, we agree the actions, priorities and communication that suit you.
Understand your plan
Make sense of your funded supports, responsibilities and options. Identify your goals and priorities, then plan the steps to put your funding into action.
Choose and connect with providers
Explore providers and organise referrals, assessments, service agreements and practical arrangements.
Coordinate your support network
With your consent, work with allied health, medical practitioners, mainstream services and your chosen support network.
Build your independence
Develop skills to make decisions, organise supports and resolve issues with providers.
Keep your supports working together.
- Review how supports are working towards your goals.
- Discuss service gaps, changing needs or a breakdown in arrangements.
- Prepare for plan reviews and reassessments, including progress towards your goals and relevant information from providers or allied health professionals.
- Coordinate communication and avoid unnecessary duplication.
We agree what information can be shared and who you want involved.
Your providers remain your choice.
You can choose providers outside 24/7 Support Australia. You do not have to use our other services to receive Support Coordination from us.
We explain options and discuss actual, potential or perceived conflicts of interest. We agree the scope, fees and arrangements with you before starting.
Support Coordination is different from plan management and clinical therapy. We can help connect you with those services.
Discuss Support Coordination with us.
Tell us about your plan, goals and the help you are looking for. We will explain Level 1 and Level 2 support, check availability and discuss the next steps with you.